HOW WE WORK
MANAGEMENT AND SUPERVISORY VISITS:
Apart from supervisory visits conducted by Operations Supervisor, Senior Operations Manager and Security Manager will make regular client visits to ensure service quality and handling of the special requests to their satisfaction.
CUSTOMER SATISFACTION SURVEY:
Customer Improvement Programmes aim at establishing a regular communication channel between GESS Management and Customer.
GESS implements a standard monthly performance report and service level review as well as audit findings with the client and goes through all events including complaint, compliment, substandard throughout the monthly performance meeting whereas an improvement plan is to be submitted if necessary. In addition, we prepare a Key Performance Indicator to measure our security performance.
A monthly meeting will be hosted with client representative(s) to review the on-site team and management performance;
- A KPI report is to be submitted and assess the overall security performance and its functionality.
- Improvement/follow up action will be carried out immediate after the review meeting.
The GESS will produce an Assignment Instruction covering all requirements of the customer.
In general the Assignment Instruction will cover the following:
- Instruction and duties
- Site specific incident / emergency information
- Patrol route
- Information on Access Control, Key handling, Alarms and Utilities
- Health and Safety
PATROL OFFICER RESPOND TO EMERGENCIES:
GESS have 24 hours Patrol Officers on duty, visiting around the security posts with company car. Any incident can be responded within an hour anywhere in Hong Kong to support the front line staffs. The Patrol Officers will communicate constantly with control room to ensure the safety of frontline operations staffs.
GESS PERIODICAL AWARD PRESENTATION:
The GESS management realize that staffs are the most valuable asset that company can have, the award will motivate and empowers the individual performance and commitment to their work.